Refund Policy
Last Updated: Jan 3 2022
When discussing CILTrust International Inc. Office’s Refund Policy, it is important to understand how we bill our clients. The process is substantially different from purchasing goods from a regular retail store and receiving refunds for returned items.
Most clients who do business with CILTrust International Inc. are requested to deposit a set amount of money, called a retainer, with CILTrust International Inc. before any services are provided. This is an advance payment for services about to be rendered. CILTrust International Inc. deposits these funds into its trust account. The amount of the retainer depends on the type of services. You might view the retained funds as a type of savings account from which CILTrust International Inc. can withdraw money as the services are provided and billed.
There are instances where some money remains in the client’s trust fund after all services are completed. In such instances, the remaining balance of the trust account will be refunded to the client.
CILTrust International Inc. certainly wishes to amicably resolve any funding dispute that may arise. We therefore encourage our clients to ask their questions or communicate their concerns to us as soon as possible. We in turn will attempt to immediately resolve the matter. We pride ourselves on the quality of services we provide our clients. Through open dialogue with our clients, we will strive to continuously improve upon our services.
Please take this information into consideration before using our services.